AI chatbots are very popular for fast and accurate customer service. But still some people are facing challenging due to them. So, a question arises here: Is it right to implement an AI chatbot or just a waste?
In this blog, you will know which approach is better for customer service.
Humans don’t like machine-like interactions, and for strong connections, it is necessary to respond with emotions. This is the point where a chatbot falls short.
Most of the time, they deliver precise communication, but they can misunderstand and deliver wrong and unclarified information. This impacts badly on consumers.
Lifeless and robotic responses can lead to frustration. Over-dependency on these agents can result in losing clients.
Fast replies and 24/7 availability enable the users to reach anytime, even after the business hours. They don’t have to wait until a specific time. They will get instant answers and will feel valued.
They easily handle simple and repetitive tasks without delays and errors. This reduces the work burden on human staff, and ultimately they focus on more important and valuable tasks.
They reduce operational costs as they lower the need for a large number of staff.