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assign-roles-to-ai-chatbots

Discover how chatbots can work as employees. Also, learn how you can assign the role to an AI chatbot for sales, support, and data analysis.

Different companies have different needs. They require a big-sized team to fulfill these tasks like sales, customer service, and data analysis. Hiring full-time workers is expensive, and some businesses cannot afford this. They need a budget-friendly solution to manage everything efficiently. Chatbots for customer service are the best solution. They are not just affordable but can also work as full-time employees.

You’ll explore which role is right for your assistant and how to get the best outcome from the chatbot.

Step 1: How to Know Which Role Is Better?

Option A: For Sales Representatives

Best for: Able to tackle large-scale leads and qualify them for 24/7.

Key Functions:

• It qualifies them after asking multiple questions and understanding their preferences.
• It can schedule meetings and book appointments automatically.
• They recommend products or services after analyzing their behavior.

Example: A Saas company reduced 40% of its workload after implementing an AI chatbot for business.

Option B: Support Assistant Agent

Best for: Chatbot for customer service helps brands that find it difficult to respond to repetitive queries and FAQs.

Key Functions:

• Provide instant responses to frequently asked questions.
• Identifies and prioritizes tickets with urgent issues.